Tag: Customer service

There are a few ongoing debates around sales tactics and methods that seem to never die.  Despite the growing evidence ...

Whether you read a lot of articles about marketing today or not, you are probably aware of a general shift ...

The rise of social media has made it easier than ever for customers to share positive experiences about your business ...

There are plenty of different ways to go about building a startup. Some are carried entirely by their founders’ ideas; ...

In case you have not seen it, people can now literally express their anger with you on Facebook in the ...

What are the most frightening things that can happen in your checkout? These boners create all sorts of FUD that ...

Prior to stepping into a management role last year, I had little experience managing other people. I’ve never taken a ...

In business, it’s about the quality of your customers, not just the quantity. There are good customers, high-maintenance customers and ...